Question 1

What types of clients do you support?

Accepted Answer

We work with individuals, children, and families—especially those navigating complex emotional needs, neurodiversity (ADHD, autism), and experiences within racialized communities. Our approach is inclusive, trauma-informed, and culturally affirming.

Question 2

Do you offer virtual or in-person sessions?

Accepted Answer

Yes! We offer both virtual and in-person appointments to meet your needs. Flexible scheduling is available on weekdays and weekends, with no waitlist.

Question 3

What is your cancellation policy?

Accepted Answer

We require a minimum of 48 hours’ notice for cancellations or rescheduling. Late cancellations may be subject to a fee, as we reserve that time specifically for you.

Question 4

Can I bring my child even if they don’t have a formal diagnosis?

Accepted Answer

Absolutely. You don’t need a diagnosis to seek support. If your child is experiencing emotional, behavioral, or developmental challenges, we’re here to help.

Question 5

What can I expect in the first session?

Accepted Answer

Your first session is a chance to share your story, ask questions, and explore your goals. We’ll work together to create a plan that feels right for you or your family.

Question 6

How do I get started?

Accepted Answer

You can book a free consultation or reach out through our contact form. We’ll respond promptly and help you take the first step toward healing and growth.

Question 7

Do you accept insurance?

Accepted Answer

Yes, we do. We are registered providers with Non-Insured Health Benefits (NIHB) program
TELUS Health eClaims
Interim Federal Health Program (IFHP)
Medavie Blue Cross ePay Provider
We also issue receipts that you can submit for reimbursement through most extended health insurance plans in Ontario.

FAQS

Frequently Ask Question

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